Course curriculum

  • 1

    LANGUAGE OF CUSTOMER SERVICE

    • Customer Service Series - Introduction

    • 1. Greet customers warmly and professionally

    • 2. Use positive language

    • 3. Ask Clarifying Questions

    • 4. Show Empathy

    • 5. Confirm Understanding

    • 6. Provide Options

    • 7. Follow Up

    • 8. Thank the customer